Last Updated: June 2026
At JerseyWersey, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
We accept returns only under the following circumstances:
- The product received is damaged during transit.
- The product received is defective.
- The wrong product was delivered.
- The wrong size was delivered compared to the size ordered.
To be eligible for a return, the item must:
- Be unused and unwashed.
- Have all original tags and packaging intact.
- Be returned within 7 days of delivery.
- Be accompanied by proof of purchase or order number.
2. Non-Returnable Items
Returns will not be accepted for:
- Change of mind after purchase.
- Incorrect size selection by the customer.
- Products that have been used, washed, altered, or damaged after delivery.
- Products returned without original packaging or tags.
- Customized or personalized jerseys (if applicable).
3. Return Request Process
To request a return:
- Contact our support team within 7 days of receiving your order.
- Provide your order number and clear photos showing the issue.
- Our team will review your request and respond within 2-3 business days.
- If approved, return instructions will be provided.
Returns sent without prior approval may not be accepted.
4. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 5-10 business days.
5. Shipping Charges
Shipping charges are non-refundable under all circumstances.
If a refund is approved, only the product value will be refunded. Any shipping, delivery, handling, or convenience charges paid at the time of purchase will not be refunded.
In cases where free shipping was provided, JerseyWersey reserves the right to deduct the actual shipping cost incurred before processing the refund.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and your order details.
After verification, we may offer:
- A replacement product, or
- A refund of the product value
at our sole discretion.
7. Exchanges
Subject to availability, we may offer exchanges for:
- Products received in damaged condition.
- Incorrect products shipped by us.
- Incorrect size shipped by us.
Exchange requests must be made within 7 days of delivery.
8. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been shipped, cancellation requests cannot be accepted and the order will fall under this Return & Refund Policy.
9. Refund Processing Time
After approval:
- UPI Refunds: 3-7 business days
- Debit/Credit Card Refunds: 5-10 business days
- Net Banking Refunds: 5-10 business days
Actual timelines may vary depending on your bank or payment provider.
10. Contact Us
For return, exchange, or refund-related queries, please contact:
JerseyWersey
Website: https://jerseywersey.com
Email: support@jerseywersey.com
Phone: [Your Contact Number]
By placing an order on JerseyWersey, you acknowledge and agree to this Refund & Return Policy.